Recently we’ve had a few ongoing reports of an intermittent issue which resulted in a lagged typing experience for some users (mainly on Windows machines). One common request was to always see the “To:” information.Īs space is limited, we decided to hide this information by default, but having it available to be shown at all times by “Pinning” it.Ī fix for lagging performance while typing Live Pin the 'To' field in the reply editorĭuring the sunsetting of Legacy Groove and launching Groove 2.0, we iterated over a few variations of the header of the reply editor. We decided to remove this from the dropdown menu and accessible via one click on the reply editor. Reply editor improvements Live Forwarding improvementsĪnother common request over the last month has been a simpler flow for forwarding emails. If you have a bunch of conversations that you would like moved over to another mailbox, you can now move these over in just a few clicks with the other bulk selection features. Quickly add tags to multiple selected mails in your Inbox.īulk moving of conversations to a new Inbox With the launch of Groove 2.0, we introduced a host of new improvements but still had a few missing features that we’ve now reintroduced due to popular request. We’ve added a great little emoji picker which is available immediately on all reply and note editors in your Groove Inbox. While our reply and note editor has taken on a bunch of improvements over the last couple months, it was always lacking one thing… The ability to pick and add emoji’s! Read all about how to get started with canned replies here. If you haven’t started making use of Canned Replies yet, we highly recommend it as it’s a great time saver and will speed up your workflow dramatically. We’ve overhauled our Canned Reply interface to remove additional clicks to get to the responses, improved the search, and simplified the ability to click through Canned replies using your mouse.Īll these changes give you a faster time to reply and a result in being a huge time saver all round. Inbox Canned Reply improvements LiveĬanned replies are all about being super efficient and getting the response to the customer as quickly as possible, with the fewest clicks. If you’d like to keep in the loop on the latest upcoming features that we’re working on, head on over to the Groove Public Roadmap. Table of Contents Inbox Canned Reply improvements Emoji picker Bulk tagging & Moving mailboxes Reply editor improvements A fix for lagging performance while typing Hover to preview Shopify Settings V2 Printing conversations Collision detection for notes Tagging improvements Knowledge Base Contact form Printing Related articlesīelow find some of the bigger features & improvements that we shipped.
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